Refund policy

At The Layer Cakes, we take pride in creating high-quality, freshly made cakes. Every cake is made to order, so due to the perishable nature of our products, we do not accept returns once an order has been picked up or delivered.

Deposit

• All orders require a 50% deposit at the time of booking to secure your date.
• The deposit is non-refundable once your order is confirmed.
• The remaining balance is due before pickup or delivery.

Cancellations

• To cancel an order, please notify us at least 3 days before the scheduled pickup or delivery date.
• Orders canceled 3 or more days in advance: the 50% deposit is not refunded. Any amount paid above the deposit will be refunded.
• Orders canceled less than 3 days in advance are non-refundable in full, as ingredients have been purchased and preparation has begun.

Changes to Your Order

• Changes to design, flavor, size, or date must be requested at least 3 days in advance and are subject to availability.

Order Issues

• If there is an issue with your order (wrong item, missing item, or quality concern), please contact us within 24 hours of pickup or delivery.
• To resolve the issue, we may require photos of the product and proof of purchase.

Refunds

• Approved refunds will be issued to your original payment method within 5–10 business days.
• Delivery fees are non-refundable once the delivery has been completed.