Terms of service

Welcome to The Layer Cakes. By placing an order with us, you agree to the following terms and conditions:

  1. Order Placement
    All orders must be placed in advance. We recommend ordering at least 3–5 days prior to your desired pickup or delivery date to ensure availability.

  2. Payment
    A 50% deposit is required for custom cake orders at the time of booking. The remaining balance is due before pickup or delivery.

  3. Pickup and Delivery

    • Pickup is available at our Palatine, IL location.

    • Local delivery is offered for an additional fee. Delivery availability is based on location and schedule.

    • Customers are responsible for ensuring someone is available to receive the order during the agreed time.

  4. Cancellations & Changes

    • Orders canceled at least 3 days before the scheduled date: the 50% deposit is not refunded, and any amount paid above the deposit will be refunded.

    • No refunds for cancellations made less than 3 days before pickup or delivery.

    • Changes to orders must be confirmed at least 3 days in advance.

  5. Allergens
    Our kitchen is nut-free. Our products contain or may come into contact with dairy, eggs, wheat and soy. It is the customer’s responsibility to inform us of any allergies.

  6. Liability
    Once an order leaves our premises or is delivered, The Layer Cakes is not responsible for damage caused by mishandling, improper storage, or transport by the customer.

  7. Intellectual Property
    All images, designs, and content on our website and social media are the property of The Layer Cakes and may not be used without permission.

By ordering from The Layer Cakes, you confirm that you have read and agree to these Terms of Service.